PowerThru Nutrition Customer Privacy Notice
This privacy policy sets out how PowerThru Nutrition uses and protects any personal information that you provide us. PowerThru Nutrition is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using our services, you can be assured that it will only be used in accordance with this privacy policy.
Contact Details
Email: [email protected]
Telephone: 07769316499
What information we collect, use, and why
We collect or use the following information to provide patient care and services:
● Name, address and contact details
● Gender
● Date of birth
● NHS number
● Next of Kin details including any support networks
● Emergency contact details
● Health information (including medical conditions, allergies, medical requirements and medical history)
● Information about care needs (including disabilities, home conditions, medication and dietary requirements and general care provisions)
● Test results (including psychological evaluations, scans, bloods, x-rays, tissue tests and genetic tests)
● Payment details (including card or bank information for transfers and direct debits)
● Records of meetings and decisions
● Call recordings
We also collect the following special category information to provide patient care and services. This information is subject to additional protection due to its sensitive nature:
● Racial or ethnic origin
● Health information
We collect or use the following personal information for information updates, marketing or market research purposes:
● Names and contact details
● Addresses
● Marketing preferences
● Website and app user journey information
● IP addresses
● Records of consent, where appropriate
We collect or use the following personal information for dealing with queries, complaints or claims:
● Names and contact details
● Addresses
● Payment details
● Account information
● Purchase or service history
● Call recordings
● Customer or client accounts and records
● Financial transaction information
● Information relating to health and safety (including incident investigation details and reports and accident book records)
● Correspondence
Lawful Bases and Data Protection Rights
Under UK data protection law, we must have a “lawful basis” for collecting and using your personal information. There is a list of possible lawful bases in the UK GDPR. You can find out more about lawful bases on the ICO’s website. Which lawful basis we rely on may affect your data protection rights which are set out in brief below. You can find out more about your data protection rights and the exemptions which may apply on the ICO’s website:
● Your right of access - You have the right to ask us for copies of your personal information. You can request other information such as details about where we get personal information from and who we share personal information with. There are some exemptions which means you may not receive all the information you ask for. Read more about the right of access.
● Your right to rectification - You have the right to ask us to correct or delete personal information you think is inaccurate or incomplete. Read more about the right to rectification.
● Your right to erasure - You have the right to ask us to delete your personal information. Read more about the right to erasure.
● Your right to restriction of processing - You have the right to ask us to limit how we can use your personal information. Read more about the right to restriction of processing.
● Your right to object to processing - You have the right to object to the processing of your personal data. Read more about the right to object to processing.
● Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you. Read more about the right to data portability.
● Your right to withdraw consent – When we use consent as our lawful basis you have the right to withdraw your consent at any time. Read more about the right to withdraw consent.
If you make a request, we must respond to you without undue delay and in any event within one month. To make a data protection rights request, please contact us using the contact details at the top of this privacy notice.
Our lawful bases for the collection and use of your data
Our lawful bases for collecting or using personal information to provide patient care and services are:
● Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.
Our lawful bases for collecting or using personal information for information updates, marketing or market research purposes are:
● Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.
Our lawful bases for collecting or using personal information for dealing with queries, complaints or claims are:
● Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.
Where we get personal information from
● Directly from you
● Family members or carers
● Other health and care providers
How long we keep information
We retain your personal health information and medical records for a period of seven (7) years from the date of your last treatment, discharge, or interaction, as required by healthcare regulations and legal standards. This retention period ensures we can provide continuity of care and comply with our legal, tax, and audit obligations. Once this period expires, your data is either securely and permanently destroyed or de-identified so that it can no longer be associated with you.
Your Right to Data Deletion
You have the right to request the deletion of the personal information we hold about you. To submit a request, please contact us using the contact details at the top of this privacy notice.
Important Exception for Healthcare Records: Please be advised that as a healthcare provider, our legal obligation to maintain medical records for seven (7) years supersedes certain deletion requests under privacy laws (such as GDPR or CCPA). While we can immediately delete non-essential information—such as marketing preferences or newsletter subscriptions—we are legally prohibited from deleting clinical medical records, diagnostic results, or billing history until the mandatory retention period has concluded. Once that period ends, your request will be processed, and the data will be securely destroyed.
Who we share information with
Data processors
● Google Cloud EMEA Limited
This data processor does the following activities for us: They store client information, personal details and call recordings.
● Wellconnect Ltd
This data processor does the following activities for us: They store client information, personal details and IP addresses.
Others we share personal information with
● Other health providers (eg GPs and consultants)
● Care providers
● Organisations we need to share information with for safeguarding reasons
Duty of Confidentiality
We are subject to a common law duty of confidentiality. However, there are circumstances where we will share relevant health and care information. These are where:
● you’ve provided us with your consent (we have taken it as implied to provide you with care, or you have given it explicitly for other uses);
● we have a legal requirement (including court orders) to collect, share or use the data;
● on a case-by-case basis, the public interest to collect, share and use the data overrides the public interest served by protecting the duty of confidentiality (for example sharing information with the police to support the detection or prevention of serious crime);
● If in England or Wales – the requirements of The Health Service (Control of Patient Information) Regulations 2002 are satisfied; or
● If in Scotland – we have the authority to share provided by the Chief Medical Officer for Scotland, the Chief Executive of NHS Scotland, the Public Benefit and Privacy Panel for Health and Social Care or other similar governance and scrutiny process.
How to Complain
If you have any concerns about our use of your personal data, you can make a complaint to us using the contact details at the top of this privacy notice.
If you remain unhappy with how we’ve used your data after raising a complaint with us, you can also complain to the ICO.
The ICO’s address:
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Helpline number: 0303 123 1113
Get in touch
Interested in taking your performance to the next level?
Whether you have questions, or you’re ready to get started, reach out below — we’ll help you find the right nutrition strategy to fuel your goals.
@ 2024 PowerThru Nutrition. Designed by bsharpdesigns
